Refund Policy

Refund Eligibility

To be eligible for a refund, you must meet certain conditions. These conditions include, but are not limited to, returning the product in its original condition, providing proof of purchase, and requesting a refund within the specified timeframe.

Refund Process

To initiate the refund process, please contact our customer service team. They will guide you through the necessary steps and provide you with a refund request form.

• Product must be in original condition
• Proof of purchase is required
• Refund request must be made within 30 days
• Refund is subject to a 10% restocking fee

Refund Timeline

Once we receive your refund request, we will process it within 5-7 business days. You will receive an email notification once your refund has been processed.

1. Contact customer service to initiate refund
2. Provide proof of purchase and return product
3. Refund request is reviewed and processed
4. Refund is issued and email notification sent

Refund Methods

We offer refunds via the original payment method. If you paid by credit card, your refund will be credited back to your card. If you paid by bank transfer, your refund will be sent to your bank account.

Non-Refundable Items

Certain items are non-refundable, including but not limited to, custom orders, clearance items, and items that have been used or damaged.

• Custom orders are non-refundable
• Clearance items are non-refundable
• Used or damaged items are non-refundable

Refund Disputes

In the event of a refund dispute, we will work with you to resolve the issue. Please contact our customer service team to discuss your concerns and we will do our best to find a mutually acceptable solution.